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Hello, We’ve launched a new SAFE-T Communication Center on Seller Central, a single point of contact for all claim-related communications. The SAFE-T Communication Center helps make it easier for you to respond to claim-related questions, and can help keep communication organized. You can view all of your previous claims and correspondence in the new center. Frequently Asked Questions: 1. How do I access the SAFE-T Communication Center? Visit the Manage SAFE-T Claims page on Seller Central. Each claim will have a view message option to check correspondence on that claim. Any attachments can also be uploaded from the same tab. The communication center will also be available on the Amazon Seller app on your iOS or Android device. 2. How will I know if I have a message from Amazon? The navigation menu on the Manage SAFE-T Claims page shows different tabs, depending on the claim status (e.g. Awaiting Seller Response, Resolved, and Under Investigation). You can select a respective tab, and the claims with a status change or that require response will be highlighted. You’ll also get an email notification with a link to the claim in the communication center anytime the status of a claim changes. 3. How can I determine the date and time in which I need to respond to or appeal a claim? The communication center will show a “Reply by <Date> <Time>” for each claim. For resolved claims, the timeline to respond will show as “Appeal by <Date> <Time>”. 4. How can I appeal a resolved claim? You can appeal a resolved claim (Grant or No-Grant) by using the reply option on all resolved claims. 5. Does any claim-related policy change with this launch? No. There won’t be any changes to any claim-related policies. 6. What about my existing claims for which I’ve responded via email? Communications on all existing and resolved claims can be found in the communication center. To learn more, go to: - Amazon Prepaid Return Label: https://sellercentral.amazon.com/gp/help/G202175000 - Seller Fulfilled Prime: https://sellercentral.amazon.com/gp/help/help.html?itemID=G202109110& Amazon Seller Services |
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楼主: request1
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发表于 2021-3-17 13:57:11
